Episode Two: Shannon Rudder

Data Drives Innovation!

Shannon M. Rudder, MBA CEO of Martin Luther King Jr. Family Services, explains the impact of data on enhancing the delivery of operations and services.

Normally we think about innovation from a nonprofit perspective. You think about delivery of services, you know, to the client or the person that’s the beneficiary of this nonprofit’s efforts, mission and values. Right. For this episode, I had a conversation with Shannon about another way to look at innovation within the world of nonprofits.

“At Martin Luther King Jr. Family Services, right now, we’re in the process of building what I’m calling a data ecosystem. And so there’s got to be multiple points of entry, if you will, into that ecosystem to begin to tell us the story.

I want to hear from folks that have benefited, that partner with us. Right. But I also want to figure out who’s not coming to MLK and why. You know what? What’s that story about? And that’s going to be critically important for me to be able to collect that data.“